Notice to all Builder and Contractors:
As you are aware, the County Judge for Williamson County invoked a Shelter-in-Place Order in response to the COVID-19 pandemic. This Order is expected to impact most, if not all normal, day-to-day activities. During this time, the City of Liberty Hill must carefully balance the needs of the overall community with the protection of our most valuable assets, those employees out in the field who may be most vulnerable. Effective immediately, the City will be suspending all intake for inspection requests on MyPermitNow until further notice. During this suspension period, you must schedule an inspection via direct e-mail to Katheryn Mitchell, Permit Coordinator at firstname.lastname@example.org. All plumbing related inspections, including gas meter releases and Certificate of Occupancy releases, and all foundation inspections will be limited to no more than fifty (50) per day and shall be scheduled on a first-come, first-served basis. Inspection requests for insulation, wallboard and PEC permanent power releases will not be subject to any daily restrictions, but frame group and building final inspections will still require a third-party inspection. Remember that any third-party inspection results must be uploaded into MyPermitNow to ensure timely processing.
Periodic re-evaluations during this Shelter-in-Place period will be ongoing to determine if changes to these procedures are warranted; any necessary and appropriate changes will be implemented as quickly as possible. Please bear in mind that plans submittal procedures are not affected and may be submitted electronically as you would under normal circumstances. We regret any inconvenience that this may cause, but we thank you for your continued patience and understanding.
The City of Liberty Hill launched the MyPermitNow software (also known as MyGovernmentOnline) on December 10, 2018. The software will enhance the permit application submission, plan review and inspection experience for contractors and residents through convenient online services. The website is live and available at the My Permit Now website by utilizing the Customer Portal and selecting Liberty Hill as the jurisdiction.
Users will have the ability to:
- Apply Online for Permits (i.e. Building, Electrical, Plumbing, Fences, etc.)
- Pay Fees Online
- Submit Plans and Documents "Paperless" in PDF Format
- Track Application Progress up to Permit Issuance
- View and Print Copies of Review Comment Letters
- View and Print Copies of Approved Building Plans
- Request Inspections Online
- View and Print Completed Inspection Reports
- Receive Real-Time E-mail or Telephone Call Notifications When an Inspection is Completed
Please take the time to download a copy of the MyGovernmentOnline customer portal instruction document. You may create your free customer portal account if you do not already have an established account. The creation of a customer portal account is required to utilize MyPermitNow.
Once your account is established, the MyPermit Now software will allow you to begin applying for your permits online rather than traveling to a designated permit office. Please note that any documents required with an application, such as Architectural Plans, Civil Plans, Surveys, Development Order, etc. must be uploaded in PDF format when submitting your application.
When requesting inspections online, the policy will remain that you must submit your inspection request prior to 3:00 PM to have an inspection performed the next business day. Our inspectors will enter inspection results in the field to ensure you will receive your inspection result via e-mail or through the customer portal in near real-time.
If further assistance is needed pertaining to the use of the MyPermitNow software, please call the technical support line at 1-866-957-3764, option 1 for assistance. The MyPermitNow agents are available to assist with any software related questions.